Smit, Bert. <br/><br/>
Sustainable customer experience design :  co-creating experiences in events, tourism and hospitality / 
Bert Smit and Frans Melissen. 
 - London ;  New York :  Routledge, Taylor & Francis Group,  2018. 
 - xii, 286 p. ;  26 cm. 
<br/><br/>Includes bibliographical references and index 
<br/><br/><label>ISBN: </label>9781138658547  
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations.<br/>Hospitality industry--Customer services.<br/>Service industries--Customer services.<br/>Special events industry--Customer services.<br/>Tourism--Customer services.