Parker, David W.,  1952- <br/><br/>
Service operations management :  the total experience / 
David W. Parker. 
 - 2nd ed. 
 - Cheltenham, UK :  Edward Elgar,  2018. 
 - xxiii, 579 p. :  ill. ;  25 cm. 
<br/><br/>Includes bibliographical references and index 
<br/><br/><label>ISBN: </label>9781788115933  
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service industries--Management.