Services quality towards passenger's satisfaction in Malaysia low cost carrier - Harnidah Binti Samengon; Zurinawati Binti Mohi@Mohyi, Dr.; Universiti Malaysia Kelantan, Pejabat Perpustakaan dan Pengurusan Ilmu. (Kelantan : Universiti Malaysia Kelantan, 2015)
Includes bibliographical references
Keywords: Consumer satisfaction; Marketing research companies