TY  - BOOK
AU  - Jeston,John
TI  - Business process management: practical guidelines to successful implementations 
SN  - 9781138738386
PY  - 2018///.
CY  - New York
PB  - Routledge
KW  - Business planning.
KW  - Industrial management.
KW  - Reengineering (Management)
KW  - Workflow
KW  - Management.
N1  - Includes bibliographical references and index
ER  -