Jeston, John. <br/><br/>
Business process management :  practical guidelines to successful implementations / 
John Jeston.  
 - 4th ed. 
 - New York :  Routledge,  2018.  
 - xxxvi, 653 p. ;  26 cm. 
<br/><br/>Includes bibliographical references and index 
<br/><br/><label>ISBN: </label>9781138738386 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Business planning. <br/>Industrial management. <br/>Reengineering (Management) <br/>Workflow--Management.