Wirtz, Jochen. <br/><br/>
Building a world-class service organisation (Assessment tool) / 
Jochen Wirtz. 
 - New Jersey :  World Scientific,  2017. 
 - 30 p. ;  24 cm. 
 - Winning in service markets series ;  v.13 .
<br/><br/>Includes bibliographical references 
<br/><br/><label>ISBN: </label>9781944659455  
<br/><br/><label>Subjects--Topical Terms: </label><br/>Oganization.<br/>Servant leadership.