Wirtz, Jochen. <br/><br/>
Service quality and productivity management / 
Jochen Wirtz. 
 - New Jersey :  World Scientific,  2018. 
 - 75 p. ;  26 cm. 
 - Winning in service markets series:  12 .
<br/><br/>Includes bibliographical references 
<br/><br/><label>ISBN: </label>9781944659424  
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services.<br/>Service industries--Management.<br/>Service industries--Quality control.