1st PERPUN international conference & workshop on key performance indicators for libraries 2011  embedding KPI strategies : transforming libraries towards excellence    [electronic resources] : 
 CKPi 2011  

 - Johor :  Perpustakaan Sultanah Zanariah,  2011.  
 - 1 computer disk ;  4 3/4 in.  
<br/><br/><label>Subjects--Topical Terms: </label><br/>Organizational effectiveness.  <br/>Performance standards. <br/>Performance--Measurement.