TY  - BOOK
AU  - Cook,Thomas A.
TI  - Excellence in managing worldwide customer relationships
T2  - The global warrior series
SN  - 9781482226195
PY  - 2017///
CY  - Boca Raton
PB  - CRC Taylor & Francis Group
KW  - Consumer satisfaction
KW  - Customer relations
KW  - Customer services
KW  - Management
KW  - Electronic commerce
N1  - Includes index
ER  -