TY  - BOOK
AU  - Smith,Ralph F.
TI  - Business process management and balanced scorecard: using processes as strategic drivers 
SN  - 9780470047460 (cloth : alk. paper)
PY  - 2007///
CY  - Hoboken, N.J.
PB  - J. Wiley & Sons
KW  - Benchmarking (Management)
KW  - Performance
KW  - Management
KW  - Strategic planning
KW  - Workflow
N1  - Includes index
ER  -