Smith, Ralph F.,  1953- <br/><br/>
Business process management and balanced scorecard :  using processes as strategic drivers / 
Ralph F. Smith. 
 - Hoboken, N.J. :  J. Wiley & Sons,  c2007. 
 - x, 227 p. :  ill. ;  24 cm. 
<br/><br/> Includes index. 
<br/><br/><label>ISBN: </label>9780470047460 (cloth : alk. paper) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Benchmarking (Management)<br/>Performance--Management.<br/>Strategic planning.<br/>Workflow--Management.