TY  - BOOK
AU  - Sawyer,Deborah C.
TI  - Competitive strategies for service businesses
SN  - 9788179929421
PY  - 2008///
CY  - New Delhi
PB  - Jaico Publishing House.
KW  - Business intelligence
KW  - Service industries
KW  - Strategic planning
N1  - Includes bibliographical references
ER  -