Roberts-Phelps, Graham. <br/><br/>
Customer relationship management :  how to turn a good business into a great one! / 
Graham Roberts-Phelps. 
 - New Delhi :  Viva Books Private Limited,  1998. 
 - 230 p. :  ill. ;  22 cm. 
<br/><br/><label>ISBN: </label>9788176493604 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations -- Management.<br/>Relationship marketing.