TY  - BOOK
AU  - Abbott,Peter
AU  - Lewry,Sue
TI  - Front office: procedures, social skills, yield and management 
SN  - 9781138130814
PY  - 2015///
CY  - New York, London
PB  - Routledge
KW  - Hotel front desk personnel
KW  - Hotel management
N1  - Includes bibliographical references and index
ER  -