Measure what matters : online tools for understanding customers, social media, engagement, and key relationships/ Katie Delahaye Paine ; William T. Paarlberg, editor.

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Material type: Text

TextPublication details: Hoboken, N.J. : Wiley, c2011Description: xx, 252 p. : ill ; 24 cmISBN:

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Holdings
Item type	Current library	Home library	Collection	Shelving location	Call number	Status	Date due	Barcode
Open Shelf	UMK Kampus Kota	UMK Kampus Kota	FKP	Kampus Kota Open Shelf	HF5415.5 .D45 2011 (Browse shelf(Opens below))	Damaged		10089736
Open Shelf	UMK Kampus Kota	UMK Kampus Kota	FKP	Kampus Kota Open Shelf	HF5415.5 .D45 2011 (Browse shelf(Opens below))	Available		10309715

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Previous	HF5415.5 .C88 2017 Customer relationship management : a strategic perspective /	HF5415.5 .D175 2013 The customer service solution : managing emotions, trust, and control to win your customer's business /	HF5415.5 .D45 2011 Measure what matters : online tools for understanding customers, social media, engagement, and key relationships/	HF5415.5 .D45 2011 Measure what matters : online tools for understanding customers, social media, engagement, and key relationships/	HF5415.5 .D55 2008 What's the secret? : to providing a world-class customer experience /	HF5415.5 .D96 2016 Dynamic customer strategy /	HF5415.5 .E57 2012 @ your service : how to attract new customers, increase sales, and grow your business using simple customer service techniques /	Next

Includes bibliographical references and index.

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