What's the secret? : to providing a world-class customer experience / John R. DiJulius.

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TextPublication details: Hoboken, N.J. : Wiley, c2008.Description: xvi, 320 p. : ill. ; 28 cmISBN:

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Holdings
Item type	Current library	Home library	Collection	Shelving location	Call number	Status	Date due	Barcode
Open Shelf	UMK Kampus Kota	UMK Kampus Kota	FKP	Kampus Kota Open Shelf	HF5415.5 .D55 2008 (Browse shelf(Opens below))	Available		10089926

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Includes bibliographical references and index.

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