Voice of the customer : capture and analysis / Kai Yang.
Material type:
TextSeries: Six sigma operational methods seriesPublication details: New York : McGraw-Hill, c2008.Description: xi, 416 p. : ill. ; 24 cmISBN: - 0071465448
- 9780071465441
| Item type | Current library | Home library | Collection | Shelving location | Call number | Copy number | Status | Date due | Barcode | |
|---|---|---|---|---|---|---|---|---|---|---|
Open Shelf
|
UMK Kampus Kota | UMK Kampus Kota | DEFAULT | Kampus Kota Open Shelf | TS156 .Y345 2008 (Browse shelf(Opens below)) | 1 | Available | 10016386 |
Fakulti keusahawanan dan perniagaan.
Includes bibliographical references (p. 399-402) and index.
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