Customer relationship management : a strategic approach / Denise Lopez.

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Holdings
Item type	Current library	Home library	Collection	Shelving location	Call number	Status	Date due	Barcode
Open Shelf	UMK Kampus Kota	UMK Kampus Kota	FKP	Kampus Kota Open Shelf	HF5415.5 .L67 2020 (Browse shelf(Opens below))	Available		10362881

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Previous	HF5415.5 .L455 2009 OS Selling luxury : connect with affluent customers, create an atmosphere of beauty and impeccable service, and close the sale : lessons from Cartier, Lexus, the Four Seasons, Piaget, Dior, Moet-Hennessy, and other luxury brands /	HF5415.5 .L57 2013 Disney U : how Disney University develops the world's most engaged, loyal, and customer-centric employees /	HF5415.5 .L64 2015 The experience : the 5 principles of Disney service and relationship excellence /	HF5415.5 .L67 2020 Customer relationship management : a strategic approach /	HF5415.5 .L677 2013 The curve : how smart companies find high-value customers /	HF5415.5 .L684 2014 Customers inside, customers outside : designing and succeeding with enterprise customer-centricity concepts, practices, and applications /	HF5415.5 .L684 2014 Customers inside, customers outside : designing and succeeding with enterprise customer-centricity concepts, practices, and applications /	Next

Includes bibliographical references and index

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