Service quality and productivity management / Jochen Wirtz.
Material type:
TextSeries: Winning in service markets series ; 12Publication details: New Jersey : World Scientific, 2018.Description: 75 p. ; 26 cmISBN: - 9781944659424
| Item type | Current library | Home library | Collection | Shelving location | Call number | Status | Date due | Barcode | |
|---|---|---|---|---|---|---|---|---|---|
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UMK Kampus Kota | UMK Kampus Kota | FKP | Kampus Kota Open Shelf | HF5415.5 .W58 2018 (Browse shelf(Opens below)) | Available | 10345250 |
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| HF5415.5 .W55 2014 Connected CRM : implementing a data-driven, customer-centric business strategy / | HF5415.5 .W57 2018 Managing customer relationships and building loyalty / | HF5415.5 .W576 2011 OS Customer knowledge management : improving customer relationship through knowledge application / | HF5415.5 .W58 2018 Service quality and productivity management / | HF5415.5 .Y497 2014 Customer value creation behavior / | HF5415.5 C43 2023 CUSTOMER RELATIONSHIP MANAGEMENT : A Global Approach / | HF5415.5 C43 2023 CUSTOMER RELATIONSHIP MANAGEMENT : A Global Approach / |
Includes bibliographical references
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