The customer culture imperative : a leader's guide to driving superior performance /
Brown, Linden, 1938-
The customer culture imperative : a leader's guide to driving superior performance / Dr. Linden R. Brown and Chris L. Brown. - New York : McGraw-Hill Education, 2014. - xvii, 318 p. : ill. ; 24 cm.
Includes bibliographical references and index
0071821147 9780071821148
Consumer satisfaction.
Leadership.
The customer culture imperative : a leader's guide to driving superior performance / Dr. Linden R. Brown and Chris L. Brown. - New York : McGraw-Hill Education, 2014. - xvii, 318 p. : ill. ; 24 cm.
Includes bibliographical references and index
0071821147 9780071821148
Consumer satisfaction.
Leadership.