Quality and performance excellence : management, organization, and strategy /
Evans, James R. 1950-
Quality and performance excellence : management, organization, and strategy / James R. Evans. - 5th ed. - Mason, OH : Thomson Business and Economics, c2008. - x, 502 p. : ill. ; 24 cm.
Includes bibliographical references and index.
0324381328 9780324381320
Total quality management.
Quality and performance excellence : management, organization, and strategy / James R. Evans. - 5th ed. - Mason, OH : Thomson Business and Economics, c2008. - x, 502 p. : ill. ; 24 cm.
Includes bibliographical references and index.
0324381328 9780324381320
Total quality management.