Business process management : practical guidelines to successful implementations /

Jeston, John.

Business process management : practical guidelines to successful implementations / John Jeston. - 4th ed. - New York : Routledge, 2018. - xxxvi, 653 p. ; 26 cm.

Includes bibliographical references and index

9781138738386


Business planning.
Industrial management.
Reengineering (Management)
Workflow--Management.

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