Design complaint handling and service recovery strategies /
Wirtz, Jochen.
Design complaint handling and service recovery strategies / Jochen Wirtz. - New Jersey : World Scientific, 2018. - 68 p. : ill. ; 26 cm. - Winning in service markets series: 11 .
Includes bibliographical references
9781944659394
Consumer behavior.
Consumer complaints.
Customer services.
Design complaint handling and service recovery strategies / Jochen Wirtz. - New Jersey : World Scientific, 2018. - 68 p. : ill. ; 26 cm. - Winning in service markets series: 11 .
Includes bibliographical references
9781944659394
Consumer behavior.
Consumer complaints.
Customer services.