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Managing people for service advantage /

Wirtz, Jochen.

Managing people for service advantage / Jochen Wirtz. - New Jersey : World Scientific, 2018. - 87 p. : ill. ; 26 cm. - Winning in service markets series: 9 .

Includes bibliographical references

ISBN: 9781944659332

Subjects--Topical Terms:
Personnel management.
Service industries--Management.

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Managing people for service advantage /

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